FAQs

Use this text to provide general information about FAQ's for your customers.

How Can We Help You?

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

- Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.

- Attach your UPS return label to the outside of the package. There is no cost to use this label.

- Please make note of your tracking number so that you are able to track it on its way back to us.

You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

SHOPPING INFORMATION

How can I place an order on your Shopify website?

To place an order, simply browse our products, select the desired items, add them to your cart, and proceed to checkout. Follow the steps to provide your shipping information, select a payment method, and confirm your order.

Do I need to create an account to make a purchase?

It is not mandatory to create an account, however we recommend creating one for a seamless shopping experience. Creating an account allows you to track your orders, save your preferences, and access exclusive offers.

Can I make changes to my order after it has been placed?

We strive to process orders quickly. However, if you need to make changes to your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped.

PAYMENT INFORMATION

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Select the option that suits you best during the checkout process.

Is it safe to enter my credit card information on your website?

Yes, it is safe to enter your credit card information on our website. We prioritize the security of our customers' data and use industry-standard encryption and security measures to protect sensitive information during transactions.

Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to see if we ship to your location and to view the available shipping options.

ORDER & RETURNS

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

How do I return or exchange an item?

To initiate a return or exchange, please contact our customer support. We will guide you through the process and provide instructions on returning the item. Please ensure that the item is unused, in its original packaging, and meets our return eligibility criteria.

ORDERING FROM US

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 15 days return policy. Please review our Returns and Refunds page for detailed instructions on initiating a return and any applicable conditions.